Terms & Conditions

Emma & Jack Toronto
Email: info@emmajacktoronto.com

1. Applicability

These Terms & Conditions apply to all purchases made through the official website of Emma & Jack Toronto.
By placing an order on our website, you confirm that you have read, understood, and agreed to these terms in full.
If you do not agree with any part of these terms, please do not use our website or services.

2. Product Information

We make every effort to provide accurate and up-to-date product descriptions, images, and specifications.
However, minor differences in color, appearance, or size may occur due to lighting, screen settings, or manufacturing variations.
Emma & Jack Toronto cannot be held responsible for typographical errors, omissions, or inaccuracies in product listings.
We reserve the right to update or correct information at any time without prior notice.

3. Orders and Payment

  • Orders are processed only after full payment has been successfully received.

  • Available payment methods may vary depending on your country or region.

  • It is the customer’s responsibility to verify which payment options are available at checkout.

  • Once an order is placed, you will receive a confirmation email with the order details.

  • Emma & Jack Toronto reserves the right to cancel or refuse any order if fraudulent activity or incorrect information is suspected.

4. Processing and Delivery

  • Processing time: 1–3 business days.

  • Estimated delivery time: 3–7 business days (depending on destination and local customs).

  • All orders are shipped directly from our international supplier’s warehouse located in China.

  • During peak periods, holidays, or unforeseen circumstances, shipping times may be extended.

  • Customers are responsible for providing an accurate and complete delivery address.

  • Once an order has been shipped, changes to the delivery address cannot be made.

5. Returns and Cancellations

Please refer to our separate [Return Policy] for detailed instructions and conditions regarding returns, exchanges, and cancellations.
By placing an order, you acknowledge and accept the terms outlined in our Return Policy.

6. Liability

  • Emma & Jack Toronto is not responsible for loss or damage to packages once the tracking information indicates that the order has been delivered to the address provided by the customer.

  • We are not liable for delays caused by customs clearance, natural events, or carrier-related issues beyond our control.

  • Customers are responsible for ensuring that the delivery address is entered correctly during checkout.

  • If an incorrect or incomplete address is provided, Emma & Jack Toronto cannot issue refunds or replacements.

7. Intellectual Property

All website content — including but not limited to text, product images, logos, graphics, and design — is the exclusive property of Emma & Jack Toronto.
This material may not be copied, reproduced, distributed, or used in any form without our explicit written permission.
Unauthorized use of our intellectual property may result in legal action.

8. Complaints and Customer Support

If you experience any issues with your order or have a complaint, please contact us in writing at info@emmajacktoronto.com.
We aim to respond to all inquiries within 5 business days.
Our team is committed to providing fair and prompt resolutions to all legitimate concerns.

9. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of the Netherlands, without regard to conflict of law principles.
Any disputes arising under or related to these terms shall be submitted to the competent court in the Netherlands, unless otherwise required by applicable consumer protection laws.

10. Amendments

Emma & Jack Toronto reserves the right to update or modify these Terms & Conditions at any time.
Any changes will take effect immediately upon being posted on our website.
It is your responsibility to review these terms periodically for updates.