Shipping & Delivery Policy

Emma & Jack Toronto
Email: info@emmajacktoronto.com

1. Our Commitment

At Emma & Jack Toronto, we strive to deliver your order as quickly and accurately as possible.
This Shipping & Delivery Policy explains how we process, ship, and deliver your orders, as well as what to expect during the shipping process.

We partner with reliable international suppliers and logistics carriers to ensure timely and secure delivery to customers worldwide.

2. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel online.
Orders placed on weekends or public holidays will be processed on the next business day.

Please note: Processing times may be extended during busy periods, holidays, or due to unforeseen circumstances such as supply chain delays.

3. Estimated Delivery Time

The average shipping time is between 3–7 business days, depending on your location and local customs clearance.
While most orders arrive within this timeframe, international shipments can occasionally experience minor delays caused by:

High seasonal demand
Customs inspections or import regulations
Local delivery carrier schedules
Weather conditions or logistical disruptions

We appreciate your understanding and patience in such cases.

4. Shipping Method and Origin

All orders are shipped directly from our supplier’s warehouse located in China.
This allows us to offer high-quality products at competitive prices.

Depending on your destination country, customs duties or import taxes may apply.
These charges are the responsibility of the customer and are not included in the product or shipping prices.
We recommend checking your country’s import policies before placing an order.

5. Shipping Costs

Shipping fees are calculated and displayed during checkout.
They depend on several factors, including:

Destination country
Package weight and dimensions
Selected shipping method

Emma & Jack Toronto always strives to keep shipping costs transparent and as low as possible for our customers.

6. Responsibility During Shipping

Once the tracking system confirms that a package has been delivered to the address provided by the customer, Emma & Jack Toronto is no longer responsible for loss or theft.
Customers are responsible for providing an accurate and complete delivery address at checkout.
Address errors or changes must be reported within 24 hours after placing your order.
We strongly recommend tracking your shipment regularly and ensuring that someone is available to receive the package upon delivery.

7. Delays or Missing Packages

If your order is delayed or appears lost in transit, please contact us at info@emmajacktoronto.com.
Our support team will investigate the issue with the shipping carrier and assist you in resolving it as quickly as possible.
Please note that investigations may take several business days depending on the carrier.

8. Contact Us

For any questions regarding shipping, delivery times, or order tracking, please reach out to: