Privacy Policy

Emma & Jack Toronto
Email: info@emmajacktoronto.com

1. Introduction

At Emma & Jack Toronto, we value and respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase from us. By using our website and services, you agree to the terms outlined in this policy.

We are fully committed to handling all customer data securely and transparently in accordance with applicable privacy laws.

2. Information We Collect

When you interact with our store, we may collect the following personal data:

Full name
Billing and shipping address
Email address
Phone number
Payment information (processed securely via our payment providers)
IP address and browser/device information
Website usage data (such as pages visited, products viewed, and time spent on site)

3. How We Use Your Information

We use your personal information for purposes including, but not limited to:

Order processing and fulfillment — to confirm, ship, and deliver your purchases.
Customer support — to answer your questions, handle returns, and resolve issues quickly.
Account management — to enable you to access your order history and preferences.
Marketing and updates — to send you product news, promotions, and service updates (only with your consent).
Service improvement — to analyze website performance and enhance your shopping experience.
Legal compliance — to meet applicable laws, tax obligations, and fraud prevention requirements.

4. Sharing of Information

We only share personal data with trusted third parties when necessary to operate our business effectively, such as:

Payment processors (for secure transactions)
Shipping and logistics partners (to deliver your orders)
IT service providers and analytics tools (to maintain website performance)

We do not sell, rent, or trade your personal information to third parties for commercial gain.
Any data shared with partners is limited to what is essential for providing our services, and these partners are required to protect your data in accordance with privacy laws.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected — or as required by law (for example, for tax or accounting purposes).

When your data is no longer needed, it will be securely deleted or anonymized.

6. Cookies and Tracking Technologies

Our website uses cookies to ensure the best user experience, track performance, and personalize marketing campaigns.

You can manage or disable cookies in your browser settings at any time. However, disabling cookies may affect some website functionality.

7. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction or deletion of your information
Withdraw consent for marketing communications at any time
Request data portability (a copy of your information in a usable format)
Object to certain types of data processing

To exercise any of these rights, please contact us at info@emmajacktoronto.com.

8. Data Security

We implement appropriate technical and organizational measures to safeguard your information against unauthorized access, alteration, disclosure, or destruction.
All transactions are processed through secure, PCI-compliant payment gateways, and sensitive data is transmitted using SSL encryption.

9. Updates to This Policy

Emma & Jack Toronto reserves the right to update or modify this Privacy Policy at any time.
Changes will take effect immediately upon being posted on our website.
We encourage you to review this page periodically to stay informed about how we protect your data.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at: